Franklin Data Center

Franklin Wireless Lab

·       Install and maintain computer networks, hardware/software data/voice equipment

·       Provide hardware and software desktop support, antivirus, email clients, point of sale

·       Install and maintain POS system, security cameras, terminal web fax file print servers

·       Administer LAN/WAN network infrastructure and wireless across 20+ remote sites

·       Import/export, customize monthly sales and commission reports from POS database system

·       Research, evaluate and procure technology resources, implement new technology initiatives

·       Assist in developing and documenting IT policies, procedures, maintain data backups

·       Design, develop and maintain company website, employee Intranet and company email

·       Provide remote technical support including training for over 50 users at over 20 locations

July 2004 to October 2005
Franklin University • Columbus, OH, USA
Systems Administrator
Managed and administered all Active Directory infrastructure for two separate domains in a mixed Windows/Unix/Netware environment, and played a key role in the directory migration from Novell to a Microsoft platform using Server 2003 (with Windows XP on the desktop). Developed documentation and standardization conventions. Streamlined software deployment and image distribution processes. Developed domain security standards, designed and configured group policy and anti-virus solutions. Supported all Windows Server infrastructure for five sites (three campuses) including eight domain controllers (DNS/DHCP/SMS/SQL servers). Managed and maintained users, groups, file shares, print shares, group policy and login scripts. Trained and helped junior admins and part-time techs.

October 2001 to July 2004
Franklin University • Columbus, OH, USA
PC/LAN Technician
Provided desktop support (Windows 98/2000/XP) and Netware 5/6 server administration including computer
hardware and software installation and support for over 500 users at three sites. Maintained documentation,
implemented software standardization, supervised and trained technicians. Streamlined computer lab software and application maintenance and deployment. Implemented and administered desktop management solutions using ZenWorks 4.

October 2000 to August 2002
Columbus State Community College • Columbus, OH, USA
PC Specialist
Repaired and installed computer hardware & software, printers, application support and network configuration. Provided support on large Novell/Microsoft campus network with over 2500 users. Installed and supported multiple student labs.

November 2000 to February 2002
Micro Electronics Inc. • Columbus, OH, USA
Customer Service Representative
Provided on-site customer service and technical support by phone to Microcenter customers and PC owners.
Coordinated with technicians on initial diagnostics and creating trouble tickets for computer repair.

2002 to 2005
Franklin University • Columbus, OH, USA
Bachelor of Science
Major in Information Technology
Graduated January 2005 Summa Cum Laude (GPA: 3.95/4.0)

1997 to 2002
Columbus State Community College • Columbus, OH, USA
Certificate in PC Hardware/Software Maintenance

Novell Products: NDS deployment and administration of Netware 5.1/6 Servers over three sites, GroupWise 6 Server, ZENWorks for Desktops 4 , NDPS Printing.

Third Party Products: Advanced knowledge of McAfee Enterprise, Norton/Symantec Ghost multicasting, some Cisco devices, most Wi-Fi devices, HP/Compaq Server utilities, Terminal Services, Sysprep. Good knowledge of POS such as ManageMore and Wireless Standard. Some knowledge of Linux Redhat, and various open source solutions.